Can AAA jump-start a hybrid?

Yes—AAA can typically jump-start a hybrid by boosting its 12‑volt auxiliary battery, not the high‑voltage traction pack. Service availability can vary by local club and vehicle design, but most hybrids have designated 12‑volt jump points that AAA technicians can safely use; if a jump-start isn’t possible, AAA will arrange a tow.

How jump-starts work on hybrids

Hybrid vehicles use two electrical systems: a high‑voltage traction battery for propulsion and a conventional 12‑volt battery that powers computers, relays, and accessories. When the 12‑volt battery is discharged, the car may be completely unresponsive and unable to enter “Ready” mode—even though the traction battery may be fine. A jump-start in this context energizes only the 12‑volt system so the car can boot its control modules, close high‑voltage contactors, and start normal operation.

What AAA will—and won’t—do

AAA’s roadside assistance is geared to safely restore your vehicle to drivable condition. The organization distinguishes between the low‑voltage and high‑voltage systems and follows manufacturer procedures. Here’s what that typically means in practice.

• Will jump the 12‑volt system on most hybrids using a jump pack or cables connected to the automaker’s designated jump points.
• Will test and, in many areas, replace the 12‑volt auxiliary battery if accessible and supported by local inventory and your vehicle’s configuration.
• Will unlock the vehicle if a dead 12‑volt battery prevents door or trunk access, then proceed with a jump.
• Will tow the vehicle if a safe jump isn’t possible or if the problem involves the high‑voltage traction battery or other faults.
• Will not attempt to “jump” or service the high‑voltage traction battery or orange‑cabled components.
• May, in select markets, provide mobile charging or transport to charging for EVs/PHEVs with a depleted traction battery; availability varies by club and region.

In short, AAA focuses on the 12‑volt system to get the hybrid into “Ready” mode. If issues lie beyond that, towing or specialized service is arranged.

What to expect during an AAA hybrid jump-start

When you request service, it helps to tell AAA that your vehicle is a hybrid and describe any symptoms (e.g., no lights, no “Ready,” doors won’t unlock). A typical service call follows a predictable sequence.

1. Technician verifies symptoms, checks for safe access, and identifies the 12‑volt jump points (often under the hood, even if the battery is in the trunk or cabin).
2. They connect a jump pack or cables to the specified positive and negative terminals—never to orange high‑voltage components.
3. Once power is applied, you’ll be instructed to put the car in “Ready” mode; the engine may start intermittently or not at all, which is normal for hybrids.
4. The technician may test the 12‑volt battery and charging system (via the DC‑DC converter) to assess whether replacement is advisable.
5. If the 12‑volt battery won’t hold charge or the car still won’t enter “Ready,” the vehicle is towed to a qualified shop or dealership.

This process protects the vehicle’s electronics while confirming whether a simple boost will restore operation or if further repairs are needed.

Safety and manufacturer caveats

Hybrid electrical systems are safe when handled correctly, but misuse can cause damage or injury. Keep the following in mind before attempting any jump-start or when speaking with your technician.

• Use only the designated 12‑volt jump terminals; avoid orange‑sheathed high‑voltage cables and components.
• Observe polarity carefully—reversing leads can damage control modules.
• Consult your owner’s manual; some models specify engine bay jump posts, special procedures, or restrictions on using the car as a donor vehicle.
• Do not use your hybrid to jump-start another vehicle unless the manufacturer explicitly permits it; many do not.
• After a successful jump, leave the car in “Ready” (or drive for 20–30 minutes) so the DC‑DC converter can recharge the 12‑volt battery.
• Some newer hybrids offer a built‑in 12‑volt “reset/charge” function (via the traction battery); refer to the manual before calling for roadside help.

Following these precautions minimizes risk to you and your vehicle, and it aligns with the procedures AAA technicians are trained to use.

Costs and coverage

Jump-starts are generally included with AAA membership tiers, though the number of covered service calls per year and towing miles varies by plan and region. Battery testing is usually included; on‑site 12‑volt battery replacement, if available for your model, is typically an extra charge for the battery itself, with member pricing. If a tow is required, mileage limits and upgrade options apply according to your membership level.

When a jump-start may not solve it

A dead 12‑volt battery is the most common cause of a no‑start hybrid, but not the only one. Be prepared for alternatives if symptoms persist after a jump.

• Repeated 12‑volt failures can indicate an aging battery, parasitic draw, or DC‑DC converter issues.
• Warning lights or failure to enter “Ready” after a boost may point to high‑voltage system faults that require dealer‑level diagnostics.
• If the traction battery is depleted or faulted, roadside jump-starts will not help; towing is necessary.

When underlying faults are present, AAA’s role shifts from rapid restoration to safe transport for proper diagnosis and repair.

Quick prep tips before calling AAA

Having a few details ready can speed assistance and ensure the right equipment is dispatched.

• Know your exact location and vehicle make/model/year.
• Note whether the car is accessible, in a garage, or blocked in Park without power.
• If you know where the 12‑volt jump points are, share that with the dispatcher or technician.

These small steps help the technician arrive prepared and reduce time on scene.

Bottom line

AAA can and routinely does jump-start hybrids by boosting the 12‑volt system, adhering to manufacturer procedures. If the issue extends beyond the auxiliary battery—or if safe access isn’t possible—AAA will arrange towing to appropriate service. Always avoid the high‑voltage components, follow your owner’s manual, and let the vehicle remain in “Ready” after a successful jump so the 12‑volt battery can recharge.

Summary

AAA can usually jump-start a hybrid by energizing its 12‑volt battery using the factory jump points; they do not service or “jump” the high‑voltage traction battery. Service includes testing the 12‑volt system, possible on‑site replacement where supported, and towing if a jump isn’t feasible or the problem involves the hybrid’s high‑voltage system. Follow your manual’s procedures, avoid orange cables, and keep the car in “Ready” after a boost to recharge the 12‑volt battery.

Can you use a jump starter on a hybrid car?

Yes, you can jump-start a hybrid car by jump-starting its 12-volt auxiliary battery, not the high-voltage hybrid battery. You’ll need jumper cables and a separate 12-volt vehicle to provide the boost, as hybrids use a traditional 12-volt battery to power the computer systems that start the engine and engage the hybrid system. The process is similar to jump-starting a conventional car, but it’s crucial to follow the correct connection sequence, locate the jump-start terminal under the hood (which may have a red cover), and always refer to your owner’s manual for specific instructions.
 
This video demonstrates how to locate the jump-start terminal and connect the jumper cables to a hybrid vehicle: 56sOrtoTech GarageYouTube · Nov 16, 2024
Before You Start

1. Gather your tools: You will need a set of jumper cables and a functional 12-volt vehicle. 
2. Consult your owner’s manual: Hybrid vehicles have specific procedures for jump-starting. Refer to your manual for precise locations of jump points and other specific instructions. 
3. Park safely: Park the assisting vehicle on a flat, dry surface with its engine running and the parking brake engaged. 

Step-by-Step Jump-Starting a Hybrid

1. Locate the 12-volt jump terminal: Opens in new tabOpen the hood of the hybrid and locate the 12-volt jump-start terminal. On some models, such as the Toyota Prius, this is in the fuse box under a red cover. 
2. Connect the positive (red) cable: Opens in new tabAttach the red clamp to the positive jump terminal on the hybrid and then connect the other red clamp to the positive terminal of the assisting vehicle’s battery. 
3. Connect the negative (black) cable: Opens in new tabAttach the black clamp to the negative terminal of the assisting vehicle’s battery. 
4. Connect to a ground point: Opens in new tabFor the final connection, attach the other black clamp to a solid, unpainted metal ground point on the hybrid’s chassis, like an engine bracket or a large bolt, away from the battery. 
5. Start the assisting vehicle: Opens in new tabStart the engine of the vehicle with the functioning battery and let it run for a few minutes. 
6. Start the hybrid: Opens in new tabOnce the assisting car has run for a few minutes, start the hybrid by pressing the power button. 
7. Disconnect the cables: Opens in new tabOnce the hybrid is running, carefully disconnect the jumper cables in the reverse order: negative clamp from the hybrid’s chassis, then the negative clamp from the assisting vehicle’s battery, then the positive clamp from the assisting vehicle, and finally, the positive clamp from the hybrid. 
8. Keep the hybrid running: Opens in new tabDrive the hybrid for a while to allow its 12-volt battery to recharge. 

This video shows the correct way to disconnect the jumper cables from a hybrid vehicle after successfully jump-starting it: 59sMetroToyotaKalamazooYouTube · Mar 24, 2023

Can AAA jump a hybrid battery?

(Additional charges may occur if installation or removal is especially labor-intensive.) Yes, AAA can jump start a car battery in a gas-powered or hybrid vehicle.

Will AAA jump my battery for free?

AAA members are allowed four free service calls per membership year, including jump starts and battery service. Beyond that, you’ll have to pay a $100 service charge for each roadside assistance call.

What to do when a hybrid battery dies?

If your hybrid car’s main hybrid battery dies, you cannot drive it, and it will need to be replaced by a professional. However, if your smaller 12-volt auxiliary battery (the one that starts the gas engine) dies, you may be able to jump-start it with jumper cables, similar to a conventional car. After a successful jump start, drive the car for a while to allow the alternator to recharge the 12-volt battery. If the issue is the larger hybrid battery, it should be replaced, and the old one can often be recycled.
 
This video explains what to do when the hybrid battery in your Toyota Hybrid dies: 58sSculpture for a Small Planet w/ Greg BaileyYouTube · Sep 6, 2025
If your 12-Volt Auxiliary Battery is Dead (You can still start the car) 

• Locate the battery jump points: Opens in new tabThese are usually found under the hood, but consult your owner’s manual for the exact location for your vehicle, notes Firestone Complete Auto Care. 
• Connect the jumper cables: Opens in new tabAttach the positive (red) clamp to the positive terminal of the discharged battery and the negative (black) clamp to a solid ground point away from the battery. 
• Start the other vehicle: Opens in new tabAllow the boosting vehicle to run for about five minutes to charge the hybrid’s 12-volt battery. 
• Drive to recharge: Opens in new tabOnce jump-started, disconnect the cables and drive the car for a period to allow the alternator to replenish the 12-volt battery’s charge, according to AutoZone.com and Facebook. 

If the Hybrid Battery (Main Power Source) is Dead (The car won’t start) 

• Do not attempt to jump it: You cannot jump-start the main hybrid battery. 
• Get it replaced: A professional replacement is necessary to get the car running again. The battery pack is a major component, and costs vary. 
• Recycle the old battery: Hybrid batteries can often be recycled, which is beneficial for the environment.